Hotel a Rock Falls

“Nice staff and clean comfortable room. Great breakfast.”

“The front lobby is not inviting. The carpet strairs are not vacuum. You can see the dirtiest. Luckily my room was quite clean, regardless I have my home slippers to use. Breakfast was very basic. I just had 2 sausages links.”

“This hotel was ok it was clean it just really could use some updates ice machine was broke on the 1st floor so you had to go to the 3rd floor to get ice the pool was down all 4 days we were there the breakfast was basic at best and one day there was no eggs the staff was friendly and did the best with what they had.”

“Breakfast could be better”

“When we arrived to check (3 couples traveling together) the guest in front of us was having trouble with his reservation.we stood in line over 30 min without a word of acknowledgment from the desk clerk or the manager that came out to help her for a few minutes. It was 6:30 pm and we hadn’t eaten yet. We finally rolled out our luggage and left to eat as there was no end in site from the problems they were having with the other customer. We got back at 8:30 and finally had a smooth check in. It...

“Everything was perfect! Excellent customer service and nice/clean rooms!”

“The staff, Meadow, was very helpful and kind. We were welcomed with bottled waters and treats for my grandkids. She was very attentive and made sure that we had everything we needed. The hotel is beautiful, clean, and the beds were very comfortable. My grandkids really enjoyed breakfast. Overall an amazing experience!”

“Friendly staff.”

“Was not what expected but a very nice surprise. Everything about it was great.”

“I tried typing out my experience and ran out of allotted characters. So here's a rundown... - Dirty - Very poorly maintained rooms (lights didn't work, hot water is under cold spigot, etc.) - Malfunctioning hottub - Unclear serving times for breakfast - Breakfast not out when they said it would be... Staff standing there like the wicked queen determining when the horde of people waiting would be allowed to eat cake They are in the midst of construction and in my opinion are not ready for...